Refund Policy

This Refund Policy outlines the terms under which refunds may be issued by The Viral Mark ("Company", "we", "us", or "our") for services provided through our website www.theviralmark.com ("Service"). By using our services, you agree to the terms set forth in this Refund Policy.

Refund Eligibility

Refunds are only applicable under the following circumstances:
- If the project has not been completed by The Viral Mark.
- If there is a demonstrable issue or fault with the services provided that prevents completion or intended functionality.

Non-Refundable Circumstances

No refunds will be issued in the following cases:
- If all agreed deliverables have been completed and delivered as per the project scope.
- If the project was completed to the agreed specifications and approved by the client.
- If delays or issues are caused by incomplete or delayed communication from the client.

Refund Request Procedure

To initiate a refund request, you must contact us at theviralmarkonly@gmail.com within 7 days of receiving the final deliverables. Your request should include:
- Your full name and contact details.
- A detailed explanation of the issue.
- Supporting documentation or screenshots, if applicable.

All refund requests will be reviewed by our team, and a determination will be made on a case-by-case basis.

Timeline for Refunds

If your refund request is approved, the refund will be processed within 14 business days to the original method of payment. Processing times may vary depending on your payment provider.

Modifications to This Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions about this Refund Policy, you can contact us:
By email: theviralmarkonly@gmail.com
By visiting this page on our website: www.theviralmark.com